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Terms and Conditions

Please thoroughly review these terms and conditions of Boots Travel Agency and, herein referred to as The Agency. The addressee (lead/booking passenger) of this notice will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the addressee (lead/booking passenger) to inform all other parties traveling of the contents of these terms and conditions. The lead/booking passenger, by accepting this receipt and making payment to the agency, acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services.



Passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify The Agency immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.


Guests are required to make reservations in the full name that is listed on her/his government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for all names change fees, if applicable (up to $300).



CHILDREN: All children under 21 must be accompanied by an adult. The minimum age for children on most tours is 6 months. Minimum age for South Africa and Dubai is 12.



The minimum age for European Tour programs is 12. The minimum age for cruise tours is 6 months old and the child must sail in a cabin with an adult over the age of 25. Discounts for children sharing a room as third person may apply to children under 12 at some resorts on Caribbean and Mexico Tours. Accompanying adults are responsible for the safety of their children, including providing any necessary safety equipment (such as infant toddler seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 will be traveling with an adult other than his/her parent, or with only one parent, a notarized letter written by the parents, or non-traveling parent granting authorization to travel, including the dates of travel should be carried.






All payments for travel are due prior to departure according to each Supplier’s terms and conditions of booking.  You understand that failure to make final payment or any violation of a Supplier’s conditions of purchase may result in cancellation of your reservations, in your being denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and under deposit. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking. All cancellation requests must be sent to BT in writing. As a result of cancellation or changes to confirmed bookings, third-party Supplier’s cancellation penalties will apply. Cancellation fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the Supplier’s refund.

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed, and you will be responsible for any increases in cost imposed by the Supplier, as well as any BT or Supplier change fees. All requests for changes to a booking must be made in writing to BT. When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel.


REFUNDS: All payments to Boots Travel, Vendors and/or Suppliers are non-refundable and non- transferable. This is because Boots Travel has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments for your vacation. Refunds must be made in the same form of payment as original payment. If the card is no longer valid, you will need to contact your Financial Institution for further help. But if you purchased Travel Insurance you can put in a claim, for qualifying reasons only, with your selected insurance provider. Refunds include the amount paid on the trip MINUS the cost of the Travel Protection.




TRAVEL INSURANCE: Missing your trip is bad enough. Losing the investment, you’ve paid towards your trip is worse. Therefore, Travel Insurance is Strongly Recommended. As your travel agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. While we do offer coverage through certain carriers, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. The Agency is limited to advising you of the need for such coverage.  We recommend Travel Insurance that helps provide coverage for Trip Cancellation, Travel Interruptions, Lost Baggage, Delays, Medical Expenses and more. You are required to accept or decline Travel Insurance before proceeding with your booking confirmation. 




By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred.  You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection, and your confirmation indicates declined. Failure to contact us will be considered a waiver of travel protection.



PASSPORTS & VISAS: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel descriptions pertains to US citizens only. Non-US citizens should check with the respective consulate of the county(s) to be visited for current entry requirements. We strongly suggest all cruise passengers have a valid passport in their possession while cruising.


TRAVEL DOCUMENTS: Provided full payment is received no later than your final payment due date, travel documents will be sent via email 20-30 days prior to travel via e-documents. If documents are requested when e-documents are available, documents will be sent via USPS approximately 14-21 days prior, and a fee of $25 will apply.  A complete street address is required (no P.O Box).


PRICES: All prices listed are per person based upon double room occupancy, unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport or visa fees, travel insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at the time of publication; however, if air is included, as air continually fluctuates and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, BT reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay the increase, provided BT receives written cancellation within 5 days of price increase notification. 


CANCELLATION: Once reservations have been made, cancellations will only be accepted in writing. All cancellations or no-shows are subject to penalties imposed by the supplier. If you require a copy of these terms, please contact the supplier. Email your cancellation request to with your invoice number full name and date of travel. If you do not receive an acknowledgement within 72 hours(or 3 business days), please call (770) 378-3843 to ensure your information has been received.


RESERVATION CHANGES: Changes to an existing reservation, whatever the cause, will incur a $75 per person charge plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to penalties, and is not covered by this reservation change policy. Changes or additions after departure are subject to local rates at the time of the amendment and must be paid directly by passenger to the service provider. There are no refunds on unused services.



INDIVDUAL ENTRY AND EXIT REQUIRMENTS: Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the US State Department Website for further information about these requirements. See, We do not inquire about an individual’s criminal record in the interest of respecting our Clients’ privacy. For example, if traveling to or through Canada, individuals with a Driving While Intoxicated (DWI) record or with judgements for unpaid child support should review current entry requirements. See:


DEPOSIT: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferable. All reservations (except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan.


FULL PAYMENT: All reservations can be paid in full at time of booking if the tour still has available space.


LATE PAYMENT: If there is any outstanding balance due by the final payment due date listed on your invoice, a late fee may be added to your invoice seven days after the final payment due date. Late fees vary per trip.


REINSTATEMENT OF RESERVATION: If your travel reservation has been cancelled and you notify us within 14 days that you want to reinstate your reservation, a service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.




Credit Card Authorization: I authorize Boot Travel or its suppliers to charge the credit card indicated on the authorization form. The payment authorization is for the goods/services described, for the amount indicated, and is valid for one-time use only. I certify that I am an authorized user of the credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated on the form.  I agree that I will pay for the purchase in accordance with the issuing bank cardholder agreement. BT is an approved travel agency authorized to conduct business with all travel suppliers including, but not limited to airlines, car rental agencies, hotels, cruise lines, tour operators, and travel insurance companies. Your professional travel agent Gwen Bennet Langford is contracted with KHM Travel Group for the purchase of these various travel services; therefore, it is required that you comply with our credit card acceptance policies. You should complete the authorization form if you are using your credit card to purchase travel services for yourself or other individuals known to you.  Please fully complete and return all authorization form(s) to your travel agent (Gwen B. Langford) using the instructions provided. The purpose of the Credit Card Authorization form is to comply with credit card acceptance rules with travel suppliers and to protect you, the cardholder, KHM Travel Group, and your travel agent (Gwen B. Langford Boots Travel) from credit card fraud. If you have any questions or concerns regarding our form, please contact your travel agent. This form must be completed and signed by the cardholder. Boots Travel/ KHM Travel Group reserves the right to request additional information from the cardholder. If fraud is suspected, Boots Travel/KHM Travel Group reserves the right to deny this transaction. For your protection, It is your responsibility to check that you have a secure connection before submitting any on-line information. 


While The Agency prides itself on selecting top quality Suppliers, no undertaking, guarantee, or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied.  Passenger(s) acknowledge and agree that The Agency shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier.  In no event shall The Agency be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Passenger admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage.





To fully enjoy your tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight, and hearing impairments, are required to notify BT prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides and drivers or other tour, hotel, ship personnel are not able to provide such assistance. To participate in escorted tours, passengers must be able to understand and follow the instructions always given by the Tour Director, both for the successful operation of the tour as well as for their persona safety. BT reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgement, continued participation would significantly the services to be provided to all guests.


Expenses including cancellation fees and/or cost for alternative travel plans or to return home, will be the sole responsibility of the passenger. Escorted tours are fast paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently, BT can suggest touring options based on specific requirements.


WHEELCHAIRS & WALKERS: USA Tours: Pursuant to the Americans with Disabilities Act ( ADA ACT), TNT World Travelers seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise BT of their accessibility requirements prior to booking for BT to determine if reasonable accommodation is available.


BT will endeavor to accommodate special access needs but does not guarantee it will be able to do so in all cases.


INTERNATIONAL TOURS: Hotels, sea and river cruises outside of the US are not required to comply with the ADA requirement and therefore may not have ramps, wide entryways or elevators to accommodate disabled passengers or devices such as wheelchairs and motorized scooters. Due to physical constraints and space limitations wheelchairs, walkers and motorized scooters may not be taken aboard coaches and river cruises.


AIRLINES: BT is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. BT is not responsible for penalties incurred for tickets, international or domestic, not issued by BT due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should TNT World Travelers deem it necessary, may be rebooked to match minimum connecting time requirements, and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flight heavily booked even when normal ticketing rules do not require tickets to be purchased until a later date. In this instance, BT will require immediate full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or the same airfare. Any replacement air arrangements and airfare will be the responsibility of the passenger.

AIRLINE TICKETS (if applicable): Once full payment is received, airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than final payment due date, you may be required to pay a larger non-refundable deposit and/or complete full payment.

AIRLINE SEAT ASSIGNMENTS: The airline bears sole authority of assigning seats on group flights. All TNT World Travelers airline contracts are for economy seats only. If you require another class of service, you may consider purchasing your own flights and purchasing the land only package from BT.



AIRLINE FREQUENT FLYER PROGRAMS: Passengers are responsible to contact the airline directly regarding mileage eligibility and accrual. Airline frequent flyer programs determine whether to reward miles in part or total based on their rules which are updated frequently. Some discounted or promotional airfares as well as some code share flights are not eligible for mileage accrual. Some private airfares are not eligible for full mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “instant purchase” published fare. Not all published airfares are eligible for mileage. BT will record frequent flier numbers when provided by passengers prior to travel documents being issued.


However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply frequent mileage credit. Passengers are also responsible for determining whether previously earned mileage may be applied to flights to secure upgrades.



AIRLINE NAME CHANGES: Any name changes including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $75 revision fee per change. BT will not be held responsible for the denial of services by a carrier due to any name discrepancies. Name changes must be advised in writing to


AIRLINE TAXES & FUEL SURCHARGES: If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase(s) due to increases in government levied taxes and fees and/or surcharges. To avoid potential increases, you may choose to accelerate your final payment to that your ticket may be issued. Once issued, airline tickets no longer are subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentations and pre-departure documentation.


SCHEDULE CHANGES: In the event of an airline schedule change, BT will make every effort to inform passengers of the schedule change and new flight prior to departure. BT is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. BT is unable to provide compensation for schedule changes, seat assignments modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and airline, it is the passengers’ responsibility to advise BT of amended flight details in writing to BT  cannot be held responsible for land services, including arrival and/or departure transfers, if flight is changed without its knowledge.


HOTEL ACCOMMODATIONS: All rooms requested are standard twin-bedded (two single beds) rooms with private facilities, unless you have specifically requested a king/double sized bed. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. ROOM SELECTION IN ALL CASES IS STRICTLY AT THE DISCRETION OF THE HOTEL MANAGEMENT ON A RUN OF HOUSE BASIS. Triple and Quad occupancy rooms consist of two beds for cruises, where triple and quad rooms will consist of twin beds for each person. Some single rooms are smaller than the standard size. The number of people accommodated does not dictate the room size. Although available at most 4- and 5-star hotels, use of air conditioning abroad differs greatly from the US. Many European hotels were built before central air conditioning was introduced. Air conditioning is often shut down at night until the start of summer months. All hotels’ rates are based on BT agreements with its suppliers and are not negotiable. Hotel check in time is generally not before 3:00pm local time and check out is prior to noon local time. Please be sure that adequate arrangements for accommodation have been taken into consideration when a light night flight is being used. If a day room is included in the itinerary, check out will normally be 6:00pm. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of accommodation.


HOTEL & CRUISE PROFILES: BT hotel and cruise profiles are based upon information provided to BT by the hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star ratings may differ from country to country. BT does its best to maintain current information, however, is not responsible for any inaccuracies, changes in description and details or amenities, or images provided by third parties.


MEALS: As specified in each itinerary. Meals are based on the hotels or restaurant’s buffet or set menu. In general, beverages are not included unless specifically stated. Although BT cannot make guarantees, every effort is made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at




TRANSFERS: Transfers are provided as indicated for each tour by car, minibus, or motorcoach provided airfare is purchased, in most cases. If you purchase a land only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfers to the hotel. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time to compensate for minor delays. BT or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other arrangements such as taxi, uber, etc. Transfer costs are non-refundable, and any additional expenses will be your responsibility. The cost of transfer is more expensive than hiring a taxi, BT transfers necessarily includes round trip service, or ‘dead-leg”, meaning that our driver must come to the airport, hotel, or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. BT transfer drivers, while not employees of BT, are reliable. They provide you with full service, transfer to you to the correct location and are prepared to answer any questions during your ride. Passengers who are comfortable hiring a taxi on their own and do not require assistance will save money.


SIGHTSEEING & ITINERARY: Will be operated by motor vehicle, its size is dictated by the number of participants. BT tours have been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only for guidance. Some itineraries may have early morning start times for sightseeing to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “no show” in which case you will not be eligible for a refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section “Travelers With Disabilities.” On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions, there may be last- minute changes, sometimes after arrival, in affecting the sequences of the tour, location visited and/or hotels. Therefore, we reserve the right to adjust the sequences and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monuments views. No tour will be canceled due to renovations, however BT will decide based on the conditions whether to amend an itinerary. BT itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration.


GROUP HARMONY: To ensure the desired group synergy, BT reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or return home, will necessarily be borne by the passenger. All unused services are non-refundable.



SHIP & ITINERARY CHANGES: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. BT takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

MEDICAL SERVICES: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. BT and the cruise ship operator are not responsible for the services provided.


HEALTH REQUIREMENTS: Check with your healthcare provider for up-to-date requirements. You may also check the centers for disease control and/or World Health Organization for their recommendations. Required inoculations, if any, must be recorded by client’s health practitioner and a valid vaccination certificate which the client must carry.

proof of inoculation where required. Individuals with heart disease, chronic illness, physical disabilities, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person who arrives at the destination ill with an apparent fever or become ill during the tour, will be removed from the group and directed to the local medical facility for diagnosis. Only upon clearance by an accredited medical facility will the individual be allowed to resume with the group. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger. Please note that some countries may require aircraft cabin insecticide treatment for inbound foreign flights. All list of such countries is available at:




LIMITATION OF LIABILITY:  Without limitation, Passenger(s) assume the risk of, and agree that The Agency is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.


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